You are how you wait: Queue Psychology Summary

  

   Every year people spend a lot of time waiting in lines. Development of queues started in Britain and spread all over the world.

   First of all, there are few ways to arrange lines: multi-server and 'snake' lines. Nobody likes standing in queues, that is why people usually can not tell the correct time they were waiting. People always think that they spend more time in line than they actually did. Scientists came up with some ideas how to make the waiting feel shorter. Mirrors next to the elevators or much longer walks in the airports are just a few ways to cut the waiting time. Moreover, it is not just the waiting that bothers people who stand in line, there are the queue-jumpers, who try to cut the line and people behind them are very unsatisfied.

   All in all, while waiting in lines might seem like a complete waste of time, a lot of people have to do that every day.